London Office

Phone: +44 20 8123 1265

Web: www.twelvewinds.org.uk

Johannesburg Office

Phone: +27 11 083 5512

Web: www.twelvewinds.co.za

The Twelve Winds Promise

We promise to help you deliver sustainable growth - by providing you with independent advice, working in partnership with your staff, and sharing our knowledge and skills to ensure lasting impact.

Stakeholder Engagement

/Stakeholder Engagement

What is employee engagement really?

Labour productivity in the UK has been exceptionally weak since the 2007-08 financial crisis. To respond to this, companies are looking for ways to mobilise their employees toward the organisation’s success. And as we move out of recession, more and more companies are experiencing a shortage of skilled labour. This is coupled with a younger [...]

Leadership Development

Excellent leadership is fundamental to any business success. Effective leaders mobilise an organisation around shared values and vision, helping others to move forward to achieve success. We have therefore worked with leaders across the private, public, and non-profit sectors to develop a deep understanding and experience of leadership development. Twelve Winds is committed to leadership development [...]

By | October 29th, 2015|Nonprofit Management, Organisational Development, Stakeholder Engagement, Strategy & Change|Comments Off on Leadership Development

Responsible Business

As a values-driven business, and one that encourages other organisations to work in concert with the environment and their communities, Twelve Winds is committed to being a responsible corporate citizen. This means that we live our values in what we do, in how we work, and in our community. “Twelve Winds was founded on [...]

By | June 28th, 2015|CSR & Sustainability, Stakeholder Engagement|0 Comments

Which of your customers gets the most attention?

If your company is like most, the customers who get the most attention are the ones who like you the most. This seems to make sense. After all, that’s why they like you, isn’t it? But are you sure you aren’t over servicing them because the interaction is pleasant and rewarding, while you neglect customers [...]

By | October 31st, 2014|Stakeholder Engagement|Comments Off on Which of your customers gets the most attention?

How loyal are your customers?

You may know what your customers think of you. Are they satisfied? Do they let you know when they have problems or complaints? But do you know which customers are loyal to you? Which customers are talking to your competition about alternatives? Which customers will still be with you in a year, or two? Twelve [...]

By | July 15th, 2013|Stakeholder Engagement|Comments Off on How loyal are your customers?

Customer Engagement

In today’s economic environment, companies must hold on to every customer they can. The cost of acquiring a new customer is many times greater than the cost of retaining an existing customer. Moreover, an engaged, satisfied and loyal customer is a potential good reference. Disturbingly, however, every lost customer is a potential bad reference. [...]

By | January 4th, 2013|Stakeholder Engagement|Comments Off on Customer Engagement

Employee Engagement

Employers want employees who will do their best work or ‘go the extra mile’. Employees want jobs that are worthwhile and that inspire them. More and more organisations are looking for a win-win solution that meets their needs and those of their employees. What they increasingly say they are looking for is an engaged workforce. [...]

By | January 4th, 2013|Organisational Development, Stakeholder Engagement|Comments Off on Employee Engagement

How engaged are your employees?

Do you know what your employees think of you. Are they satisfied? Do they let you know when they have problems or complaints? Do you know which employees are loyal to you? Which employees are talking to your competition about alternatives? Which employees will still be with you in a year, or two? What will [...]

By | July 31st, 2012|Stakeholder Engagement|Comments Off on How engaged are your employees?