As a values-driven business, and one that encourages other organisations to work in concert with their communities, Twelve Winds is committed to communicating with and listening to our stakeholders.
We’re great believers in working with others to ensure that Twelve Winds is a responsible corporate citizen. We see real value in partnering with external organisations and building relationships that help to achieve this.
Our stakeholders include everyone who is affected by our business, and everyone who affects it. This includes employees, customers, suppliers, civil society organisations, policy makers, and those living in the communities where we operate.
We use a range of media to communicate with our stakeholders. These include face-to-face meetings and events as well as sharing information about our achievements, performance and successes on our websites and social media channels.
And because we are committed to building relationships, we know that real two-way dialogue is an important part of stakeholder engagement. We listen to, and respond to, the concerns of our stakeholders through our social media channels. And in the near future, we plan to develop a formal stakeholder survey that will help us gather both qualitative and quantitative input that will inform our strategic direction and our day-to-day performance.
Maintaining a regular dialogue allows us to understand their expectations of us as a responsible and sustainable business. The feedback we receive from external stakeholders informs our judgment about sustainability priorities for our business and challenges us to do better.
For our stakeholders, it is a chance to be heard, and to influence the way we conduct our business.