In tough economic times, nonprofit organisations must learn to as work professionally and efficiently as possible. But many nonprofits wonder how they can become more professional without losing sight of the culture and values that underpin their existence. They question how they can learn from private sector management experience when their stakeholder structure and their measures of success are so different from profit making companies. They worry how to respond to the growing demands from donors to demonstrate and measure impact.

With a team that has supported complex change processes in some of the world’s largest organisations, Twelve Winds Consulting has years of experience in helping nonprofit organisations of all sizes to develop and implement strategies, measure their impact, and report to stakeholders. We can help your organisation to find its focus and achieve its mission.

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Case Studies

2018-12-31T13:13:35+01:00

Customer journey mapping for a national charity

Twelve Winds helped Migrants Resource Centre develop customer personas and customer journey maps to inform strategic planning, service design, and customer experience improvements. Client Migrants Resource Centre is an independent, national charity that has worked for over 30 years to help migrants, refugees, and asylum seekers overcome the barriers that prevent them from [...]

2018-12-31T14:11:52+01:00

Strategic planning process for a national charity

Twelve Winds helped Migrants Resource Centre develop an ambitious new strategic vision and plan, reflecting the charity's leadership role in the sector. Client Migrants Resource Centre is an independent, national charity that has worked for over 30 years to help migrants, refugees, and asylum seekers overcome the barriers that prevent them from fully [...]

2018-12-31T15:55:06+01:00

Merger of two national charities

Twelve Winds helped Asylum Aid through a successful merger with Migrants Resource Centre. Client Asylum Aid is an independent, national charity working to secure protection for people seeking refuge in the UK from persecution and human rights abuses abroad by enhancing and extending their legal rights and entitlements. Situation Asylum Aid had [...]

2018-12-31T18:31:00+01:00

Strategic plan, balanced scorecard, and leadership strategy skills

Twelve Winds helped British Gymnastics develop a new five-year strategic plan, implement an organisation-wide balanced scorecard, and build the strategy skills of the leadership team. Client British Gymnastics is the UK Governing Body for the sport of gymnastics. The organisation exists to support, lead and inspire all those involved or interested in gymnastics. British [...]

2018-12-31T18:31:35+01:00

Leadership coaching for an international NGO

The Save the Children Pro Bono coaching programme has been running for six years now, following its launch in 2009 after a successful pilot. Toby Lindsay, Executive Director of Twelve Winds Consulting, has been involved in the initiative in a pro bono capacity since 2010. Client Save the Children, is an international non-governmental [...]

2018-12-31T15:54:55+01:00

Core values development for national charity

Twelve Winds helped Asylum Aid develop and articulate a set of organisational core values that would serve as the bedrock for a new strategy and guide the behaviour of the Board, management, and staff. Client Asylum Aid is an independent, national charity working to secure protection for people seeking refuge in the UK [...]

2018-12-30T18:21:42+01:00

Organisational restructuring for national charity

Twelve Winds helped Asylum Aid implement a new organisational structure. Client Asylum Aid is an independent, national charity working to secure protection for people seeking refuge in the UK from persecution and human rights abuses abroad by enhancing and extending their legal rights and entitlements. Situation Following the 2008 recession, subsequent cuts [...]

2018-12-31T15:54:44+01:00

Organisational restructuring for international NGO

Twelve Winds helped Panos London implement a new organisational structure. Client Panos London is part of the Panos Network, an international group of charities working to ensure that information is effectively used to foster public debate, pluralism, and democracy. Situation Following a change in strategy at its largest funder, Panos London's income [...]

2018-12-30T15:30:05+01:00

Balanced scorecard for international NGO

Twelve Winds helped Panos London implement the balanced scorecard as an organisation-wide strategic performance management system. Client Panos London is part of the Panos Network, an international group of charities working to ensure that information is effectively used to foster public debate, pluralism, and democracy. Situation Panos London had recently committed to [...]

2018-12-31T15:54:34+01:00

Strategic vision & values for international NGO

Twelve Winds helped Panos London develop a new multi-year strategic plan. Client Panos London is part of the Panos Network, an international group of charities working to ensure that information is effectively used to foster public debate, pluralism, and democracy. Situation Panos London had gone through a period of significant change. Over [...]