Leadership Development

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Customer journey mapping for a national charity

2018-12-31T13:13:35+00:00

Twelve Winds helped Migrants Resource Centre develop customer personas and customer journey maps to inform strategic planning, service design, and customer experience improvements. Client Migrants Resource Centre is an independent, national charity that has worked for over 30 years to help migrants, refugees, and asylum seekers overcome the barriers that prevent them from [...]

Strategic planning process for a national charity

2018-12-31T14:11:52+00:00

Twelve Winds helped Migrants Resource Centre develop an ambitious new strategic vision and plan, reflecting the charity's leadership role in the sector. Client Migrants Resource Centre is an independent, national charity that has worked for over 30 years to help migrants, refugees, and asylum seekers overcome the barriers that prevent them from fully [...]

Strategic plan, balanced scorecard, and leadership strategy skills

2018-12-31T18:31:00+00:00

Twelve Winds helped British Gymnastics develop a new five-year strategic plan, implement an organisation-wide balanced scorecard, and build the strategy skills of the leadership team. Client British Gymnastics is the UK Governing Body for the sport of gymnastics. The organisation exists to support, lead and inspire all those involved or interested in gymnastics. British [...]

Leadership coaching for an international NGO

2018-12-31T18:31:35+00:00

The Save the Children Pro Bono coaching programme has been running for six years now, following its launch in 2009 after a successful pilot. Toby Lindsay, Executive Director of Twelve Winds Consulting, has been involved in the initiative in a pro bono capacity since 2010. Client Save the Children, is an international non-governmental [...]

HIV/AIDS training, counselling, & testing

2019-10-05T15:35:07+00:00

Twelve Winds delivered comprehensive HIV/AIDS training, and Voluntary Counselling and Testing for employees of BPB Gypsum. Client BPB Gypsum (now part of the Saint-Gobain group) is a leader in the manufacturing of lightweight building materials including decorative mouldings, fixed and suspended ceilings, drywall systems and finishing plasters. BPB runs 90 factories worldwide, employing [...]